FAQ

Got a question? Take a gander below, if you still feel you're missing something please reach out. Boozehound@bottomofthewell.com


What is Bottom of the Well?

Bottom of the Well is a monthly box subscription service, where each month we select and highlight one of America’s best bars, and create and distribute products and content for each bar.

How do I join?

Anyone can become a member, simply select the box package you want.

What is included in each monthly box?

Each month members receive a t-shirt and randomized piece of bar swag (e.g. pint glass, matches, bottle opener, koozie, etc), which will both use graphics specially created for the bar of that month. Members will also receive access to Virtual Reality content filmed for that month’s bar. Finally, the first box a member receives will include a VR viewer. Sign up here.

  • Upon signing up for the 6-month service, we will send you one Bottom of the Well t-shirt, in addition to the monthly bar shirts.

  • Upon signing up for the 12-month service, we will send you one Bottom of the Well t-shirt and one Bottom of the Well pint glass,, in addition to the monthly bar shirts.

Can I gift Bottom of the Well

Yes, you can gift Bottom of the Well. Upon checkout you will be given an option to send the box as a gift, and you will be provided a custom gift message to send to the recipient. The message will be emailed to the customer when you choose.

Is there really a Virtual Reality experience included?

Yes there is! Every month we will send you an email with a link to the VR content. We also supply you with a free VR viewer in your first box - be sure to keep it!

Can I recommend a bar?

Absolutely. Send us an email: booozehound@bottomofthewell.com

When does my Bottom of the Well box ship

We ship orders at the beginning of every month. All orders placed by the 20th day of the month by 11:59 PM Pacific Time will start you with the new month’s box. We use USPS first class mail, and all orders should arrive within 3-5 days of shipping.

What does it cost and what are the shipping fees?

Within the United States, the month-to-month, recurring service is $35 a month, which includes shipping. Customers can subscribe to a recurring 6 month service at $32 a month, or a 12 month service at $30 a month. These same price points apply for customers out of the United States, but those customers will incur international shipping costs. Sign up here.

Does Bottom of the Well ship internationally?

Yes, but customers will need to pay the full shipping costs.

How do I change my billing information?

All account information can be updated here (LINK TO ACCOUNT MGMT)

How do I change my shipping address?

All account information can be updated here (LINK TO ACCOUNT MGMT)

Can I change my t-shirt size?

All account information can be updated here (LINK TO ACCOUNT MGMT)

How do I unsubscribe/cancel my account?

All account information can be updated here (LINK TO ACCOUNT MGMT)

What is Bottom of the Well's return policy?

Because our tees are made to order we do not offer returns and all sales are final. If your tee is damaged or has any issues, such as the print being off center, we will make it right . We require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for return. Once approved, we will send you a brand new product at no cost to you.

Can I cancel my order after it is placed?

We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please scroll to the bottom of this page and use the contact form to let us know ASAP.

When will my account be charged?

We charge your card when you begin a subscription, and if you’re month-to-month, we charge when we ship your monthly shirt.